Quality management system certification: ISO 9001
What is ISO 9001: Quality management ?
ISO 9001 is an international standard aimed at implementing a quality management system within companies and organisations of all sizes, and in all business sectors. It is part of the ISO 9000 standards framework (ISO 9000, ISO 9001 and ISO 9004), whose purpose is to improve customer satisfaction.
Increasing your performance and competitiveness, satisfying your customers, involving your employees and adopting a long-term quality approach are the main benefits of the ISO 9001 standard for which Apave Certification certifies you.
The ISO 9001 standard defines specific requirements regarding a quality management system (QMS) enabling an organisation to rely on the following principles:
- management involvement;
- customer focus;
- staff involvement;
- the process approach;
- the system approach;
- a continuous improvement approach;
- fact-based decision-making;
- mutually beneficial relationships with suppliers.
It is by far the most sought-after and most recognised certification in France and worldwide (with more than one million certified organisations), as regards management standards.
The ISO 9001 standard 2015 version
The current version of ISO 9001 dates from September 2015 and replaced the 2008 version, making in-depth changes which are more in line with the current situation and economic context.
The 2015 version of the ISO 9001 standard, proposed by Apave Certification, therefore better incorporates the internal and external challenges facing an organisation and the associated risks.
Who should attend ISO 9001: Quality management
ISO 9001 certification is for any public or private organisation, regardless of its size or business sector, wishing to establish a quality management system.
If we were to group together the main characteristics of this quality standard, this is what the triptych that emerges would look like:
- Performance of internal audits: the requirements relating to the standard require the organisation to audit its quality system itself. This work makes it possible to check the relevance and above all the effectiveness of the processes.
- Customer involvement in quality management: direct inclusion of customers in improving the quality policy is a strong argument in favour of improving customer satisfaction.
- Benefiting from an independent assessment: the certification of an independent body such as Apave Certification provides a real guarantee of quality and credibility.
The ISO 9001 certificate is valid for 3 years. Certification renewal involves a renewal audit, which is performed by a different auditor.
This service is carried out under COFRAC accreditation (according to ISO 17021-1) for the certification of management systems.
|Accreditation No. 4-0552 - scope available on the www.cofrac.fr website.|
QSE (Quality, Safety and Environment) Certification
ISO 9001 certification can be combined with other certifications (ISO 14001, ISO 45001, ISO 50001) and the audits can be coordinated. This combined audit saves you time and money estimated at ~20%. It thus provides proof of the performance of your organisation in terms of quality (ISO 9001), occupational health and safety and environmental management.
The benefits of ISO 9001: Quality management
The certification of your quality management system according to the ISO 9001 standard contributes to the success of your organisation by strengthening customer satisfaction and staff motivation.
It contributes to the implementation of a continuous improvement process that will have the effect of controlling and reducing any malfunctions in your activity, and increasing the effectiveness and efficiency of your organisation.
The customer benefits of ISO 9001 certification are many:
- Increased customer confidence in meeting their needs and expectations
- Cost reductions Staff involvement
- Approach geared towards progress
- Removal of commercial barriers
- International recognition
Steps and processes
ISO 9001 certification is a voluntary approach. Nevertheless, to present yourself for certification under the best conditions, facilitate its award, and better meet the requirements of the ISO 9001 standard, it is recommended: that your quality management system has been established for 6 months, that it has been audited internally at least once and that a management review has been carried out.
To obtain certification, Apave Certification supports you during the 6 stages leading to the issue of the ISO 9001 certificate:
- Initial certification request
- Scheduling the audit between the audited organisation and Apave Certification: I plan my audit
- Initial certification audit
- Certification decision
- Issuance of the certificate
- Annual follow-up audit
Apave Certification's strengths
Independent third party
Apave Certification is a recognized and independent certification body specialized in certification engineering.
Apave Certification works quickly, throughout France and internationally, and keeps deadlines under control.
Apave Certification relies on a large geographical network of qualified internal and external auditors, both nationally and internationally.
Apave Certification is a flexible structure with a customer-oriented approach, which is involved in both voluntary professional certifications and regulatory and mandatory certifications.
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Reconnaissances et accréditations
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ISO 9001 certification is a certification valid for 3 years. The duration of audits is linked to: your activities, your workforce, the number of sites concerned and the maturity of your quality management system.
To improve the organization of your company and thus: structure your organization through processes and indicators understandable to all / better meet the expectations of your customers / reduce your costs related to non-quality.