Ethics

1. Operational excellence

• Provide our customers with services that meet their expectations, while complying with all requirements,
• Provide customers real certification engineering services to further their strategic thinking and offer new products,

2. Competencies

• Develop the skills of our employees, both internal and external, through mastered qualifications,
• Bring added value to our customers through effective audits and adapted deliverables,

3. Efficiency

• Promote the increase of Apave Group certification activities global performance through organized exchanges between Apave Certification Bodies and Local offices,
• React and adjust to changes and customer needs through our continuous improvement and prevention of malfunctions processes and by our ability to anticipate changes in the certification provision,

4. Confidence

• Strive to deserve the confidence of  our customers, of accreditation bodies and Apave Group,
• Ensure and guarantee  our certification activities objectivity,
• Control the risks,
• Provide in full transparency information related to certification audit and processes. 

• The management of our internal resources, in particular staff competence,
• The effective combination of the available external capabilities represented by our network of partners (committees), suppliers and subcontractors.

As certification bodies Directors, we are committed to take action and implement the human resources and resources needed to implement this policy.

Apave Certification keeps available information on the status of the certification of any organization/person (granting, extension, maintenance, renewal, suspension, reduction of the certified perimeter, withdrawal), on the page of certified customers.

Consult the management system process here

Consult the rules for using the mark Apave Certification here

Consult the rules for using the mark CbyApave here

Consult the General conditions for Certification here

The client may appeal Apave Certification's decision in the following cases:

• Refusal to accept an application or issue a certificate,
• Suspension, reduction of scope or withdrawal of a certificate.

Appeals

Appeals are handled according to this process.

Appeal process

The appeal of a certification decision has no suspensive effect.

Requests for information

Requests for information are processed as follow.

Request information process

Complaints

Complaints from customers or third parties are handled according to this process.

Complaint process

Financial claims are not admissible when the contractual conditions have been respected.

Apave Certification is committed to respecting the confidentiality of both the complainant and the client.