Certification of the aptitude in managing relations with seniors - HS2 Label

What is certification?

Qu'est-ce que

Know how to apprehend relations with a senior.

You want your personnel to be recognised as a trustworthy third party within the ecosystem? A genuine HS2 advisor, recognised within your company/ cooperative/ by your members and by your partners?

Certification is the extension of training and guarantees the quality of the process as a whole.

This certification is voluntary and was created to meet the growing needs of companies in all sectors who want to enhance their personnel and certify their skills in the framework of the HS2 label.

The competency framework aims to certify the aptitudes of all employees or job seekers in managing relations with seniors but also with the assistants.

In sum, a Commercial contact or Relationship manager will be evaluated on the aspects

  • Societal
  • Economic
  • Legal
  • Health
  • Psychological (movements and postures)
  • Commercial

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Process and procedures:

Apave Certification provides you with support all throughout the approach: from training engineering to certification and adapts its standard according to your requirements.

Qualified examiners who are trained in the issues with seniors and in the stakes of the silver economy.

The certification of skills examination lasts 0.5 days and takes place after 4 days of training delivered by a competent training organisation (listed by Apave Certification).

A qualitative approach that can be measured:

  • You enhance the training programme of the employees and provide them with recognition, employability and legitimacy.
  • You motivate and unify the employees in an inviting company project.

Who the certification is for ?

A qui d'adresse

Banks, insurance, service providers...



Certificate is valid for 4 years, with an audit every 2 years.

Steps and processes

Etapes et processus
  1. Training
  2. Examination
  3. Decision

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Apave Certification's strengths

Apave Certification's services are based on 5 major areas: Management systems Skills certification (DPO...) Product certification (CB Scheme...) Services (Qualiopi) Labels / Evaluations (HS2...)

Independent third party
Apave Certification is a recognized and independent certification body specialized in certification engineering.

Apave Certification works quickly, throughout France and internationally, and keeps deadlines under control.

Apave Certification relies on a large geographical network of qualified internal and external auditors, both nationally and internationally.

Apave Certification is a flexible structure with a customer-oriented approach, which is involved in both voluntary professional certifications and regulatory and mandatory certifications.

Apave Certification, a subsidiary of the Apave group, benefits from solid expertise based on extensive customer feedback over more than 150 years.

Recognitions and accreditations
Apave Certification holds numerous accreditations and recognitions, guaranteeing our quality and technical systems and proving our competence, know-how and independence.




Toolkits and useful links

Your questions

Below you will find the most frequently asked questions. If you cannot find the answer to your question, please contact us!

The certification is intended for anyone working daily with an elderly / fragile audience.

There are three distinct skill blocks:

  • Know the challenges of the Silver Economy and the actors of the territory
  • Understanding the verbal and non-verbal approach to an elderly person
  • Links between the Silver economy / the verbal / non-verbal approach and the profession

For this certification, you must have completed upstream training with a qualified partner. The training will be different depending on the profile of the candidates.