True to the Apave Group values of integrity, impartiality, ethics and professionalism, our ambition is to perform certification activities in:
- Building an image of confidence and creating a recognized brand,
- Developing and producing services that meet our customer expectations,
- Increasing the level of our competencies,
- Facilitating the access to our services,
and this, with a spirit of partnership and continuous improvement, in order to ensure the sustainability and the value of our certificates issued through the quality of the evaluations carried out.
The implementation of our management and organization system, which meets the applicable requirements, enables us to raise the awareness of our teams and to promote their responsiveness, in line with our ambitions.
We, Managers of Apave Certification Body, are aware of the importance of impartiality, the management of conflicts of interest and the objectivity of certification activities. For this reason, we deploy all possible and necessary means to comply with the ethical rules that we are imposing to ourselves and to our teams, partners and subcontractors.
Certification, suspension, withdrawal
Apave Certification keeps available information on the status of the certification of any organization/person (granting, extension, maintenance, renewal, suspension, reduction of the certified perimeter, withdrawal), which can be consulted on request from Apave Certification.
Appeals and complaints
The client may appeal Apave Certification's decision in the following cases
- refusal to accept an application or issue a certificate,
- suspension, reduction of scope or withdrawal of a certificate.
Appeals are handled according to this process.
Appeal process (french version)
The appeal of a certification decision has no suspensive effect.
Complaints from customers or third parties are handled according to this process.
Claims process (french version)
Financial claims are not admissible when the contractual conditions have been respected.
Apave Certification is committed to respecting the confidentiality of both the complainant and the client.